Raid Array Failure at WM2 (In Progress)
  • Priority - Critical
  • Affecting Server - romulus
  • Date - 2024-03-01 12:45
  • We are currently investigating a reported raid array failure on our primary storage host in our Calgary site. We have taken the server offline temporarily while we investigate the issue. All data is stored in triplicate so no data loss will be experienced, but we need to investigate the impacts of why the host-spare did not take over immediately. Thank you for your patience while we look into the issue. Services including ownCloud, and any service on the project server will be temporarily offline with expected resolution before the end of the day. All customer owned websites remain up and unaffected. - MichaelW 2024-MAR-01 12:01 MST


    A dead drive that contained the raid configuration was found to be the culprit. We are rebuilding the array now and services should be coming back up now. Although during the rebuild services will be available, they might be a bit slower than usual until the rebuild is complete. Thank you for your patience and support. A new drive has been ordered and no further downtime should be expected to install.  - MichaelW 2024-MAR-01 13:36 MST


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